FAQ

Orders & Shipping

Q: How long will my order take to arrive?
We process all orders with care within 1–3 business days. Domestic shipping usually takes 3–7 business days.

Returns & Refunds

Q: What if I’m not happy with my order?
Contact us within 48 hours of delivery at hello@houseof1010.co.uk. We’ll do everything we can to support you.

Q: My item arrived damaged, what do I do?
Email us within 48 hours, with your order number and clear photos of the item + packaging. We’ll resolve this as quickly as possible.

Q: Do you refund intuitively selected goods (like crystals)?
No - intuitively chosen items are final sale. Each piece is hand-selected with intention, and its uniqueness is part of its magic.

Products & Use

Q: Are your aura sprays safe for the skin?
Our sprays are designed for aura and space cleansing, not as perfumes. Some essential oils may irritate skin if applied directly.

Q: Are your products natural?
Yes - we use pure essential oils, ethically sourced crystals, and natural ritual tools. Each product is Reiki-cleansed and prepared with intention.

Q: Do your sprays contain alcohol?
Yes, we use perfumer's alcohol as a natural preservative and dispersant, keeping your mist fresh and effective.

Q: Do you cleanse or charge the crystals before sending them?
Yes! All crystals are energetically cleansed and charged before they are sent to you.

Gifting & Rituals

Q: Can I send a kit as a gift?
Absolutely. Our kits make beautiful gifts, and you can add a gift note at checkout.

Q: Do the kits come with instructions?
Yes, each kit includes simple rituals and guidance, so you can weave them into your daily practice with ease.

Q: Do I need experience with rituals to use these?
Not at all. Whether you’re brand new or deeply experienced, our kits are designed to meet you where you are. Think of them as anchors, helping you connect, reset, and rise.